FAQS

SKIMS Rewards is the loyalty program offered by SKIMS, providing exclusive benefits and rewards via the SKIMS app.

SKIMS Rewards offers two membership levels:

• MARBLE: The general tier that unlocks automatic early access to new and app-exclusive drops and sales, waived returns fees (excludes non-US based customers), and priority restock notifications. Join by downloading the SKIMS app and signing up with your email.
• ONYX: Achieve ONYX status by meeting specific purchase, spending, or engagement thresholds, which unlocks enhanced benefits including first access to select drops, free shipping on all orders, free and expedited refunds on returns (excludes non-US based customers), and priority chat support.

Yes, there is no cost to join SKIMS Rewards. Join by downloading the SKIMS app and signing up with your email.

You can join SKIMS Rewards by downloding the SKIMS app and signing up with your email.

If you already have an account on official-skims.com, you can sign in to the app with that email and password.

MARBLE enjoy automatic early access to drops and sales, access to app-exclusive drops and promotions, waived returns fees (excludes non-US based customers), and priority restock notifications.

ONYX receive additional benefits like first access to select drops, free shipping on all orders, expedited refunds on returns (excludes non-US based customers), and priority support.

Anyone can become a MARBLE member by downloading the SKIMS app and signing up with your email.

Customers can qualify for ONYX status in any of the following ways:

• Make 4 separate purchases in a calendar year
• Spend $500 in a calendar year
• Complete 10 Engagement actions in a calendar year

ONYX status remains active from the moment a customer qualifies until the end of the following calendar year. To maintain ONYX status, customers need to requalify each calendar year, and their progress toward ONYX status resets at the beginning of every calendar year.

For example, you qualify for ONYX January 10, 2024. You are ONYX for the rest of 2024, and all of 2025. You will need to re-qualify in 2025 to be ONYX in 2026.

Benefits can be redeemed through the SKIMS app. Applicable benefits can also be redeemed when logged in to your account on web/desktop.

SKIMS Rewards account information, including tier status, benefits, and rewards, can be found within your account dashboard on the SKIMS app.

For a limited time, past purchases made within the past 12 months count towards meeting the Spend or Order criteria for ONYX status.

Tier progression should reflect in your account within 24hrs after the order is shipped. If you're not seeing your tier progression, try closing the app out in the background and re-opening.

Engagement refers to challenges and actions within the SKIMS loyalty program that allow MARBLE members to earn toward ONYX status by completing specific actions or tasks.

Completing these challenges gets members closer to the 10-actions ONYX threshold.

• How do I complete the onboarding quiz?

Within the app, you will be prompted to complete an onboarding quiz. Once this is submitted, you have completed the action.

• How do I complete Leave a Review?

After purchasing a product, you will receive an email to review the product. Once this is submitted, you will have completed the action.

• How do I complete Waitlist Signup?

Visit the landing page of a “coming soon” product, and enter your email to sign up for the waitlist. Once this is submitted, you will have completed the action.

• How do I complete Drop a Hint?

Within the app, share a product with a friend. Once you share your favorite products with 5 friends, you will have completed the action.

• How do I complete Email / SMS click?

Sign up for SKIMS email. Once you click into 5 email or SMS messages, you will have completed the action.

To reach 10, you need to complete multiple engagement challenges or actions offered in the program.

New challenges will be introduced throughout the year, so check back on the app!

Both MARBLE and ONYX members gain automated early access to drops, with ONYX members unlocking first access to certain releases. Early access to purchasing these products can be accessed through the app.

ONYX receive free shipping on all orders. MARBLE members receive free shipping on orders >$75.

Expedited returns involve quicker processing times for returns and refunds, excluding orders made outside of the US.

If you select return to original form of payment, the refund will be issued when the item is scanned at the drop-off point (and in route to our warehouse).

As a MARBLE Member and/or ONYX, if you sign up for a product restock notification, you will be notified via email first to shop the product when it’s back in stock.

Promotions are tailored offers or promotions based on individual preferences or purchase history, made available to members through their SKIMS app. You will be notified if you have a promotion available.

ONYX members automatically get priority access to customer service via chat, email and text.

No, past Engagement actions do not apply. All actions taken after joining as a Member will contribute to your overall Engagement progression within the program.

Yes, ONYX members can still be rewarded for Engagement by completing challenges and actions.

Throughout the year, SKIMS may activate particular Engagement challenges for ONYX members to receive additional personalized rewards. Keep an eye on your app!

Progress in these categories will reset at the beginning of each calendar year as customers need to re-qualify for ONYX status annually.

Returning items will affect your progress towards achieving certain criteria for ONYX status. Returned items will not count towards status and progress and will be deducted after items are returned.

Cancellations or adjustments made to your order will affect your progress in achieving the Spend or Order criteria. The spend and/or order count progression will be deducted after a part cancellation or adjustment.

If you purchase the gift card, the purchase will count towards your spend category progression. If you use a gift card to purchase items (but did not purchase the gift card), this will count towards your order count category progression.

No. Purchases made at a third-party retailer do not apply to status progression at this time.

Yes. Purchases made at SKIMS stores do apply to status progression.

You can cancel or delete your Rewards account in Account Settings in the app. We cannot currently merge Loyalty Status or Progression among multiple email addresses.